Frequently Asked Questions
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I need contact information for Rogue, or Pulse products.
Rogue and Pulse are all Musician's Friend in-house brands. Any inquiries regarding these products, technical information, or warranty claims may be directed to Musician's Friend. Y -
The item I just purchased did not come with a manual. Is there any way I can get the manual?
We do not have copies of owner's manuals that we can send out to customers. However, many manufacturers have their manuals available for download on their web sites. If you need as -
Contact Us
Our Gear Heads are standing by to help answer any questions you may have. By Phone: Toll Free Sales and Service: (800) 449-9128 Private Reserve Guitars: (866) 926-1923 Espanol: (86 -
Do I use the Web PO or Order Confirmation number to track my package?
Musician's Friend uses the Web PO and Order Confirmation numbers to identify orders in our system. As your order is shipped, a tracking number is assigned by the carrier. If we hav -
My product is outside the return policy, and now I'm having problems with it. What can I do?
The first step is to determine if your product is currently under warranty, either through the manufacturer or through our Gold Coverage protection. If you are unsure if your item -
Will my item have a manufacturer's warranty?
All new products are sold with the manufacturer's limited warranty. The warranty period and repair service center vary by manufacturer. Please contact our Gear Heads Monday - Frida -
Is it possible to place an order online using multiple payment methods?
Absolutely! In order to do so, proceed through checkout as usual. When it comes time to enter your payment information online, click on “Need to pay with multiple cards?” to procee -
Social Media Gear Head hours
7 days a week, 7 a.m. – 4 p.m. PST Become a Fan: Facebook Twitter YouTube Instagram -
How do I use my computer to lay down sampled drum tracks?
Not everybody has access to a hot drummer. Fortunately, there are some great programs available for laying down your drum tracks. Here are some general tips to keep in mind when us -
How do I mic my voice?
The human voice is a wonderful and complex instrument, with an incredible dynamic range and bandwidth that puts ordinary musical instruments to shame. To make things even more inte
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