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• What are the Musician's Friend Rewards Program benefits?

  As a Musician's Friend Rewards member, you will receive the following REWARD POINTS: You will earn rewards points ("Points") for Eligible Purchases equal to 8% of the total Eligibl
  Date Updated: 19 Jun 2019

• Are my Musician's Friend Rewards points worth money?

  No. Points are not cash and have no cash value and can only be exchanged for the rewards we make available, which may change from time to time. You may not exchange Points for cash
  Date Updated: 19 Jun 2019

• What is an Eligible Purchase for the Musician's Friend Rewards Program?

  An Eligible Purchase is a purchase made with a credit card on musiciansfriend.com and includes regular priced merchandise and services, and excludes Gold Coverage, gift cards, sale
  Date Updated: 19 Jun 2019

• How do I redeem Points on my next purchase?

  To redeem Points for partial or full payment of a future purchase, simply select the amount of Points you would like to apply to your order in checkout.
  Date Updated: 19 Jun 2019

• I just returned an item, how long will it take to get the refund.

  Your return will be processed within approximately 1-3 business days after we have received your return. Average shipping time each way is about 3-5 business days, so the overall t
  Date Updated: 06 Feb 2019

• What is the Musician's Friend International return policy?

  Musician's Friend International Return Policy 100% Satisfaction Guarantee Our goal is your total satisfaction. New Gear: If you’re not satisfied, neither are we. If for any reason
  Date Updated: 06 Feb 2019

• My case arrived locked. How do I open it?

  Some guitar cases we offer can appear to be locked upon arrival. The remedy is simple. These cases will have latches on them that can be released without a key. The latches have a
  Date Updated: 09 Feb 2018

• Do you sell left-handed guitars?

  We carry many left-handed guitars and basses. For a complete listing enter "left" in the search field on our Home Page.
  Date Updated: 09 Feb 2018

• Contact Us

  Our Gear Heads are standing by to help answer any questions you may have. By Phone: Toll Free Sales and Service: (800) 449-9128 Private Reserve Guitars: (866) 926-1923 Espanol: (86
  Date Updated: 27 Dec 2017

• Do I use the Web PO or Order Confirmation number to track my package?

  Musician's Friend uses the Web PO and Order Confirmation numbers to identify orders in our system. As your order is shipped, a tracking number is assigned by the carrier. If we hav
  Date Updated: 27 Dec 2017