COMMITTED TO HELPING MUSICIANS LIKE YOU
HERE ARE JUST A FEW REASONS TO SHOP WITH US
Free Standard
Ground Shipping
Applies to most
orders shipped within
the
48 contiguous U.S.
states & D.C.
See a better price?
We’ll match it.
We'll match any verified
price from any
authorized
U.S. dealer for the identical
new item-up to 45 days
after
purchase.
We are proud to offer the
best return policy in
the industry
If you’re not 100% happy with
your purchase, send it back.
You’re got up to 45
days.
No hassles.
The largest selection
of music gear in the
world
Over 1,700,000 items
in
stock and ready to ship.
You want it,
we’ve got it.
FREE 2-year warranty on
guitars and basses
Parts and labor,
100% Free.
We’ve made it easier than
ever to get the gear you
need right away
• Musician’s Friend
Platinum Card
• Financing
• Paypal
• All major credit cards
The largest collection of
premium guitars, basses
and amps
Our guitar advisors offer
unparalleled service
• Additional photos
• In-hand tone reports
• Videos
musiciansfriend.com/privatereserve
Call 866-926-1923
Our friendly Gear Heads are
standing by to help you with
your gear
purchase
From order issues to product
questions, our friendly gear
heads are
standing by to help.
We are committed to helping musicians like you. Here are just a few reasons to shop with us:
Free Standard
Ground Shipping
Applies to most
orders shipped within
the 48 contiguous U.S.
states & D.C.
See a better price?
We’ll match it.
We'll match any verified
price from any authorized
U.S. dealer for the identical
new item-up to 45 days
after purchase.
We are proud to offer the
best return policy in
the industry
If you’re not 100% happy with
your purchase, send it back.
You’ve got up to 45 days.
No hassles.
The largest selection
of music gear in the
world
Over 1,700,000 items in
stock and ready to ship.
You want it,
we’ve got it.
FREE 2-year warranty on
guitars and basses
Parts and labor,
100% Free.
We’ve made it easier than
ever to get the gear you
need right away
• Musician's Friend
Platinum Card
• Special Financing
• Paypal
• All major credit cards
The largest collection of
premium guitars, basses
and amps
Our guitar advisors offer
unparalleled service
• Additional photos
• In-hand tone reports
• Videos
musiciansfriend.com/privatereserve
Call 866-926-1923
Our friendly Gear Heads are
standing by to help you with
your gear purchase
From order issues to product
questions, our friendly gear
heads are standing by to help.
EXCLUSIVE DEALS
DELIVERED DAILY TO YOUR INBOX
DEAL ALERTS | STUPID DEAL OF THE DAY EXCLUSIVE OFFERS & MORE
• Deal Alerts
We'll keep you informed of the latest price cuts on must-have gear each week
• This Week's Features
We'll deliver the week's hottest products and offers to your inbox, along with tech tips, product reviews and special sale notifications
Email Signup. Exclusive Deals Delivered Daily To Your Inbox. Deal Alerts or Stupid Deal Of The Day Exlusive Offers And More.
• Deal Alerts
We'll keep you informed of the latest price cuts on must-have gear each week
• Week's Features
We'll deliver the week's hottest products and offers to your inbox, along with tech tips, product reviews and special sale notifications
HOW WE BEGAN
MUSICIANS SERVIGN MUSICIANS FOR OVER 30 YEARS
Musician's Friend was founded in 1983 by Rob and DeAnna Eastman. Newly married, the Eastmans financed the
start-up with a $5,000 loan from Rob's parents and ran the business out of their suburban California garage.
Eventually relocating headquarters from San Diego to a dairy barn in Southern Oregon, Rob and DeAnna, along
with brother-in-law, Al Dinardi, grew the business into a prominent direct marketer of music gear.
Our first catalog was just a simple two-color flyer offering discounted guitar strings and a handful of
other accessories. With a combination of hard work and intimate knowledge of the music business, things
quickly changed. We were among the earliest catalog marketers of music gear and the first to focus on
rock-band gear, so we experienced amazingly rapid growth.
How We Began
Musicians Serving Musicians for Over 30 Years
Musician's Friend was founded in 1983 by Rob and DeAnna Eastman. Newly married, the Eastmans financed the start-up with a $5,000 loan from Rob's parents and ran the business out of their suburban California garage. Eventually relocating headquarters from San Diego to a dairy barn in Southern Oregon, Rob and DeAnna, along with brother-in-law, Al Dinardi, grew the business into a prominent direct marketer of music gear.
Our first catalog was just a simple two-color flyer offering discounted guitar strings and a handful of other accessories. With a combination of hard work and intimate knowledge of the music business, things quickly changed. We were among the earliest catalog marketers of music gear and the first to focus on rock-band gear, so we experienced amazingly rapid growth.
WHERE WE ARE TODAY
We've come a long way from our dairy barn. Today we have multiple locations around the U.S. to provide quick delivery and excellent customer service. Our corporate headquarters is based in sunny Westlake Village, CA. Our two support centers reside in Salt Lake City, Utah and Indianapolis, Ind. Finally, our 700,000 ft distribution center is in Kansas City, MO.
Salt Lake City Call Center
Indianapolis Call Center
Westlake Village Support Center
Kansas City Distribution Center
Where We Are Today
We’ve come a long way from our dairy barn. Today we have multiple locations around the U.S. to provide quick delivery and excellent customer service. Our corporate headquarters is based in sunny Westlake Village, CA. Our two support centers reside in Salt Lake City, Utah and Indianapolis, Ind. Finally, our 700,000 ft distribution center is in Kansas City, MO.
Kansas City Distribution Center (KCDC) Facts
- Average orders shipped each day: 9,000 – 10,000
- Over 90% of orders placed by noon will be picked and shipped that day
- The KCDC floor space could hold 12 football fields
- The facility recycles 80 tons of material per month (approx. 2 million pounds per year)
- All burnable trash material is sent offsite to provide fuel for cement kilns, reducing trash to the landfill to less than one dumpster per month
2014
TASCAM 2014 Dealer of the Year
Chauvet 2014 e-Commerce Dealer of the Year
CAD 2014 Dealer of the Year
Audix 2014 Top Retailer of the Year
Hanser 2014 Dealer of the Year
Moog 2014 Partner of the Year
Nord 2014 Dealer of the Year
2014 Bizrate Platinum Circle of Excellence
Awards
2014
TASCAM 2014 Dealer of the Year
Chauvet 2014 e-Commerce Dealer of the Year
CAD 2014 Dealer of the Year
Audix 2014 Top Retailer of the Year
Hanser 2014 Dealer of the Year
Moog 2014 Partner of the Year
Nord 2014 Dealer of the Year
2014 Bizrate Platinum Circle of Excellence