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• Do Musician's Friend Rewards Promotional E-Certificates expire?

  Yes, Promotional E-Gift Certificates expire 6 months after being issued.
  Date Updated: 25 Jun 2019

• Do you have a dedicated line for Musician's Friend Rewards VIP phone support?

  You can contact our VIP Phone Specialists at 866-926-1922.
  Date Updated: 25 Jun 2019

• What are the Musician's Friend Rewards Program benefits?

  As a Musician's Friend Rewards member, you will receive the following REWARD POINTS: You will earn rewards points ("Points") for Eligible Purchases equal to 8% of the total Eligibl
  Date Updated: 19 Jun 2019

• Are my Musician's Friend Rewards points worth money?

  No. Points are not cash and have no cash value and can only be exchanged for the rewards we make available, which may change from time to time. You may not exchange Points for cash
  Date Updated: 19 Jun 2019

• What is an Eligible Purchase for the Musician's Friend Rewards Program?

  An Eligible Purchase is a purchase made with a credit card on musiciansfriend.com and includes regular priced merchandise and services, and excludes Gold Coverage, gift cards, sale
  Date Updated: 19 Jun 2019

• How do I redeem Points on my next purchase?

  To redeem Points for partial or full payment of a future purchase, simply select the amount of Points you would like to apply to your order in checkout.
  Date Updated: 19 Jun 2019

• I just returned an item, how long will it take to get the refund.

  Your return will be processed within approximately 1-3 business days after we have received your return. Average shipping time each way is about 3-5 business days, so the overall t
  Date Updated: 06 Feb 2019

• My case arrived locked. How do I open it?

  Some guitar cases we offer can appear to be locked upon arrival. The remedy is simple. These cases will have latches on them that can be released without a key. The latches have a
  Date Updated: 09 Feb 2018

• Do you sell left-handed guitars?

  We carry many left-handed guitars and basses. For a complete listing enter "left" in the search field on our Home Page.
  Date Updated: 09 Feb 2018

• I requested a catalog a while ago, yet I still haven't received one. When should I expect a new catalog to arrive?

  All catalogs are sent out at the same time, usually about once per month, near the beginning of the month. New catalog requests are filled at that time. You may also want to contac
  Date Updated: 27 Dec 2017