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• I just placed an internet order and realized that some of the information is incorrect and/or needs to be changed. What do I do?

  Internet orders take about 10-15 minutes to process into our main order database. At that time we may make any corrections necessary to the order. Please wait for the order to proc
  Date Updated: 10 May 2016

• My order arrived damaged. What do I do?

  If your order appears to have been damaged in shipping, you should contact the carrier that delivered your package. UPS - 1-800-PICK-UPS (1-800-742-5877). Fed-Ex - 1-800-GO-FEDEX (
  Date Updated: 10 May 2016

• Gift Certificates

  How to Purchase a Gift Certificate Musician's Friend Gift Certificates are available in amounts starting at $10. You can call 800.449.9128 to purchase a Gift Certificate over the p
  Date Updated: 10 May 2016

• I have my tracking number, but can you tell me where to track my package that was sent via UPS?

  Once you have your tracking number, you can track your package through the UPS web site or call toll free 1-800-PICK-UPS (1-800-742-5877). NOTE: The courier may take up to 24 hours
  Date Updated: 10 May 2016

• How often should I change my guitar strings?

  Exactly how long your guitar strings will last depends on a number of factors, including the type of strings you have, how much you play, the humidity of your climate, and even the
  Date Updated: 10 May 2016

• What's the 3-to-1 Rule?

  The 3-to-1 Rule is a rule of thumb for microphone placement. When microphones are placed too close together, unwanted dips and peaks in frequency response occur as a sound source i
  Date Updated: 10 May 2016

• What is the best way to mic my bass drum?

  It isn't always easy to get a good kick drum sound and a bad kick drum sound can negatively affect not just the overall drum sound, but the overall band sound. The problem is that
  Date Updated: 10 May 2016

• How do I use an Equalizer to get more of a round and bright bass tone?

  250 Hz : The Buzz Zone. I'm not talking about the buzz you get with bad ear plugs, but the type of buzz that makes Jaco's bass roar like a tiger and the one you get when you play r
  Date Updated: 10 May 2016

• What is the bearing edge bevel on a drum?

  The bearing edge bevel is the degree of cut on a drum shell. It affects the sound, quality, and ease of tuning dramatically. The inside usually has a 45° cut. The outside will usua
  Date Updated: 10 May 2016

• Does a brilliant or natural finish affect the sound of my cymbal?

  The answer is no. You should not notice any difference in sound between the two. The only difference is finish. A brilliant finish will have a smooth, bright, shinny, polished look
  Date Updated: 10 May 2016