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• Can I have my order shipped to an address other than the one on my credit card billing statement?

  Yes, in most cases. When an order is shipping to a different address than the billing address, we require that all the credit card information be verified with the issuing bank. Th
  Date Updated: 19 Jun 2024

• What is involved with your verification process?

  All orders are subject to a 24 hour verification delay* while we confirm your billing information with your financial institution. This is to protect our customers from credit card
  Date Updated: 19 Jun 2024

• Return Policy

  MUSICIAN'S FRIEND RETURN POLICY In this Musician's Friend Return Policy, the terms "Musician's Friend," "we," "our," and ",us" refer to Musician's Friend, Inc. 45 Day Satisfaction
  Date Updated: 19 Jun 2024

• Musician's Friend Purchase Terms and Conditions

  Musician's Friend Purchase Terms and Conditions Entire Agreement Other than as specifically provided in any separate formal purchase agreement between you and Musician's Friend, th
  Date Updated: 19 Jun 2024

• What are your shipping policies?

  Free Standard Ground shipping, No minimum order. Thousands of items ship free! Now you get Free Ground shipping with no minimum order. More gear than ever ships FREE to the lower 4
  Date Updated: 01 Apr 2021

• Lowest Price & Satisfaction Guarantee

  Musician's Friend offers the following guarantees on domestic orders: MUSICIAN’S FRIEND BEST PRICE GUARANTEE In this Musician’s Friend Best Price Guarantee, the terms "Musician’s F
  Date Updated: 30 Mar 2021

• Do Points expire?

  Yes, unredeemed Points in your account will expire 6 months from the ship date of your most recent order if you have not made an Eligible Purchase during that time.
  Date Updated: 21 Jan 2021

• Does my membership in the Program ever expire?

  Your membership may expire following membership inactivity of more than 12 months. Points will expire if a Member fails to make at least one Eligible Purchases during a 6 month per
  Date Updated: 21 Jan 2021

• How do I return an item I purchased through Musician's Friend?

  In order for you to make a return please follow the following directions carefully. In the center of your invoice there should be a Return Label. Email us or call us at 1-800-449-9
  Date Updated: 22 Sep 2020

• Do you charge sales tax on your products?

  We are required to collect sales tax on all orders, except those shipped to the following states: Alaska, Delaware, Montana, New Hampshire and Oregon. If you are purchasing on beha
  Date Updated: 05 Jun 2020